Millstream Area Credit Union’s Internet Credit Union Account Access Agreement and Disclosure Statement

The words “you” “your” and “yours” refer to the Millstream Area Credit Union member(s) jointly and severally. The words “we” “us” “our” “MACU” and “Credit Union” refer to Millstream Area Credit Union. The agreement and Disclosure Statement (hereinafter “Agreement”) explains and describes the types of Electronic Funds Transfers, which are available to you with our Internet Credit Union account services (ICU). The Agreement also contains your rights and responsibilities concerning the Internet Credit Union transactions you make, including your rights under the Electronic Funds Transfer Act. In order to obtain access to Internet Credit Union, you must be a Credit Union member.

Please read the Agreement and retain for your records. If you are receiving this Agreement electronically, you may want to print this Agreement or save it for future reference.
 

ELIGIBILITY:

In order to activate the MACU ICU Service with us, you must have an account with us.

To access Internet Credit Union, you must, enter your ACCOUNT NUMBER and PIN. On the next screen, verify your SECURITY IMAGE AND PHRASE, and then enter your PASSWORD. By entering the correct information, you will have direct access to your Credit Union accounts. Please be aware that three (3) incorrect password attempts will disable your access. You should carefully review the section regarding security and your pin and password. You should keep your pin and password in a secure location. Any person having access to your Internet Credit Union PIN and PASSWORD will be able to access your accounts via ICU and perform all transactions, including reviewing account information and making transfers.
 

It is your responsibility to inform the Credit Union in writing via U.S. Mail or by notifying us at memberservice@millstreamcu.com if your e-mail address changes. If we receive a rejection message from your e-mail address of record, we will attempt to confirm your current e-mail address. Failure to notify us will result in termination of MACU ICU access until an updated e-mail address is provided to the Credit Union.

 

1. YOUR PIN AND PASSWORD. By applying for Internet Credit Union, you will be required to have a pin, password, and your account number, which you must use in order to access Internet Credit Union. You must change your PIN and PASSWORD the first time you sign into Internet Credit Union. You agree to accept responsibility for protecting the integrity of your PIN, PASSWORD, and Account Number in order to prevent unauthorized transactions and account access. Granting access to your account via Internet Credit Union to any non-owner will make you financially liable for all access, losses or misuse of your account(s) until reported to us. You also agree that we may revoke your ICU access at any time without notice to you.

2. INTERNET CREDIT UNION (ICU). Our Internet Address is www.millstreamcu.com. You must use your PIN, PASSWORD, and account number to obtain access to Internet Credit Union.

With Internet Credit Union, you can perform the following transactions:

 

designated Share Account to cover the transaction. However, we may complete the ta. Obtain balances and other account information on your share, checking, club accounts, high yield accounts, and other savings accounts. Obtain balances and other information on your loans. Make transfers between your share, checking and other share accounts as well as transfers from your share account to pay your loan accounts.

b. Withdraw funds from your share accounts, by check, to be mailed to you at your address of record on the next available business day.

c. Transfer funds to make your MACU Visa payment.

d. Review transaction history and activity on your share, club, and loan accounts.

e. Make transfers from your share accounts into joint Credit Union share accounts that you have linked to your share account.

3. LIMITATIONS ON TRANSFERS. We will not be required to complete a withdrawal or transfer from your Share Accounts if you do not have enough money in the ransaction. You agree not to use Internet Credit Union to initiate a transaction that would cause the balance in your designated Share Account to go below zero.

 

If you have a line of credit, you agree not to use Internet Credit Union to initiate a transaction that would cause the outstanding balance of your line of credit to go above your credit limit. We will not be required to complete such a transaction, but if we do so, you agree to pay us the excess amount or improperly withdrawn amount or transferred amount immediately upon our request. We also will refuse to complete your Internet Credit Union transactions if we have cancelled your Internet Credit Union access, or we cannot complete the transaction for security reasons. The functions and limitations of Internet Credit Union may be updated, without notice, at the option of the Credit Union in order to provide improved service to the membership.
 

If we fail to complete a transaction on time or in the correct amount, when properly instructed by you, we will be liable for certain damages proximately caused by our failure unless:

a. There are insufficient funds in your account to complete the transaction through no fault of ours or the account has been closed;

b. The funds in your account are unavailable;
 

c. The funds in your account are subject to legal process;

d. The transaction you requested would exceed the funds in your account plus any available overdraft credit;

e. Your pin and/or password has been reported lost or stolen or your service privileges have been suspended;

f. We have a reason to believe that the transaction requested is unauthorized;

g. The failure is due to an equipment breakdown which you knew about when you started the transaction;
 

h. The failure was caused by an act of God, fire, other catastrophe, by an electrical or computer failure, or by another cause beyond our control;

i. You attempt to complete a transaction using the service which is not a permissible transaction;

j. The transaction would exceed security limitations on the use of the service;

k. You have not given us complete information or properly followed our procedures on how to complete a transaction;

l. The Payee does not credit your payment properly
 

 

There may be other exceptions in our rules and regulation, or other agreements between us. In any case, we shall only be liable for actual proven damages if the failure to make the transaction resulted from a bona fide error despite our procedures to avid such errors.

4. FEES FOR INTERNET CREDIT UNION. There will be no monthly service fees for Internet Credit Union. Other fees may be charged to your account per the General Fee Schedule. If the other fees are charged and funds are not available in your checking account, the amount of the fees will be deducted from you regular share account.

5. ACCOUNT STATEMENTS. Your periodic statement will specifically identify each electronic transaction. You will receive a monthly account statement for each month in which you initiate electronic transactions. When you sign up for Online Banking (Internet Credit Union), you will automatically be signed up for E-statements and you will no longer receive a paper statement through the U.S. Mail, unless you sign an Opt-Out Statement at the credit union. Additionally, through Internet Credit Union, you can view your cleared transaction activity and print a copy at any time.

6. IN CASE OF ERRORS OR QUESITONS ABOUT YOUR ELECTORNIC TRANSFERS. Telephone us at 419-422-5626 or send a secure e-mail through Internet Credit Union if you think your statement is wrong or if you need more information about a transfer listed on your account statement. We must hear form you no longer than 60 days after we send the FIRST account statement on which the problem or error appears. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of your investigation within 10 business days (20 business days if your complaint or question involves a transaction to or from an account within 20 days after the first deposit to the account was made) after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if you complete or question involves a transaction to or from an account within 30 days after the first deposit to the account was first made) to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days (20 days if the complaint or error involves a transaction to or from an account with 30 days after the first deposit to the account was made) for the amount you think is in error so that you can have the use of the money during the time it takes you to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

 

7. LIABILITY FOR UNAUTHORIZED TRANSACTIONS. You will be liable for unauthorized access to accounts via Internet Credit Union to the extent allowed by applicable federal and state law.

The following description of your liability for unauthorized access to your accounts via Internet Credit Union is required by federal law: Tell us AT ONCE if you believe your account number, pin, password, or any record thereof, has been lost or stolen, or if any of your accounts have been accessed without your authority. Telephoning is the best way of keeping your losses down, but you can also send us a secure e-mail through Internet Credit Union. You could lose all the money in your accounts, plus your maximum overdraft line of credit protection, but if you tell us within two (2) business days of the loss, theft or unauthorized access, you can lose no more than $50.00 if someone accesses your account without your permission. If you do NOT tell us within two (2) business days after you learn of the loss, theft, or unauthorized access, and we can prove we could have stopped someone from accessing your account without permission if you had told us, you could lose as much as $500.00.

Also, if your statement showed transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your account number, pin, password, or any record thereof, has been lost or stolen, or if any of your accounts have been accessed without your authority, or if someone has transferred or may transfer money from your accounts by accessing your accounts without permission, call 419-422-5626 or write: Millstream Area Credit Union, 1007 Western Ave., Findlay, OH 45840, Attention: Internet Credit Union.

8. TRANSACTIONS THAT ARE NOT COMPLETED. If we fail to complete a transfer to or from your designated share accounts or a transfer into your club accounts on time, in the correct amount, and we have agreed to perform it, with certain exceptions, we will be liable for your losses or damages. Paragraph 3 of this agreement lists a number of situation in which we do not agree to complete withdrawals or transfers. We also will not be liable: if we have terminated this Agreement; if the funds in your designated share accounts and club accounts are subject to legal process or other encumbrance restricting the transaction; if circumstances beyond our control (such as fire or flood) prevent the transaction from being completed despite reasonable precautions that we have taken; or if you have reported an unauthorized use of your pin, password and/or account number, reported it as stolen or requested that we issue a new pin and/or password, and we have as a result refused to honor the original pin, password, and account number. There may be other exceptions as provided by applicable law.

9. INFORMATION ABOUT YOUR DESIGNATED ACCOUNTS. You authorize us to obtain any information deemed necessary to process your access to Internet Credit Union. Additionally, you agree that we will disclose information to third parties about your designated share and club accounts or the transaction you make:

a. Where it is necessary for completing or documenting transactions or resolving errors involving transactions;

b. In order to verify the existence and condition of your designated share and club accounts;

c. In order to comply with orders or subpoenas of government agencies or courts; or

d. If you give us written permission.

10. OUR BUSINESS DAYS. Our business days are Monday through Friday, other than legal banking holidays.

11. PREAUTHORIZED PAYMENTS. You may not use Internet Credit Union to enter into preauthorized payment agreements.

12. TRANSACTION REVERSALS. The transactions you make on Internet Credit Union are “real time” transactions and cannot be cancelled except by performing corresponding reverse transactions. If you transfer money into a third party account, transfer money into your club accounts, or make payments on your loan accounts, you will not be able to reverse those transactions.

13. OUR RULES AND REGULATIONS AND OTHER AGREEMENTS. Your designated share and club accounts may also be governed by other agreements between you and us and by our rules and regulations for your designated share and club accounts.

14. EVIDENCE. If we go to court for any reason, we can use a copy, microfilm, microfiche, or photograph of any document or person to prove what you owe or that a transaction has taken place and the copy, microfilm, microfiche, or photograph will have the same validity as the original.

15. TERMINATING THIS AGREEMENT. You can terminate this Agreement at any time by notifying us in writing and no longer using your pin, password, and account number. We can also terminate this Agreement at any time. Whether you terminate the Agreement or we do, the termination will not affect your obligations under this Agreement, even if we allow any transaction to be completed with your pin, password, and account number after this agreement has been terminated.

Electronic Communications: You agree that we may send or disclose to you by electronic communication any information or disclosures required to be given to you in writing under Regulation E - the Electronic Funds Transfer Act, Regulation CC - Funds Availability Disclosure or Regulation DD – Truth in Savings Act.

16. CHANGING THIS AGREEMENT. We have the right to change the terms of this Agreement from time to time. We will notify you at least 21 days before the change will take effect if the change will cause you greater cost or liability or if it will limit your access to Internet Credit Union. You will be notified of such changes in the Credit Union’s Monthly Newsletter, or in a special mailing to members with Internet Credit Union service and/or through our website at www.millstreamcu.com. We do not have to notify you in advance, however, if the change is necessary for security reasons.

17. NOTICES. All notices from us will be effective when we have mailed them or delivered them to the last address that we have for you our records. Notices from you will generally be in effect once we receive them at Millstream Area Credit Union, 1007 Western Ave., Findlay, OH 45840 Attn: Internet Credit Union. Notices under Paragraph 7 (Liability for Unauthorized Transactions) will be effective once you have done whatever is reasonable necessary to give us the information for we need; such as telephoning us.

18. COLLECTION EXPENSES. If we ever have to file a lawsuit to collect what you owe us, you will pay our reasonable expenses, including attorney’s fees.

19. APPLICABLE STATE LAW. OHIO Law will decide any questions under this Agreement. If any term of this Agreement cannot be legally enforced, this Agreement is to be considered changed to the extent necessary to comply with the law.


REGULATION E – Electronic Fund Transfers

In Case of Errors or Questions about your Electronic Fund Transfers Marked “EFT”

Telephone MACU at 419-422-5626 or write us at 1007 Western Ave., Findlay, OH 45840 as soon as you can if you think your statement or ATM transaction is wrong, or if you need more information about a transaction on your statement marked “EFT”. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
1. Tell us your name and account number

2. Describe the error or the payment you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.

3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and correct any error promptly. If we take more than 10 business days to do this, we will re-credit your account for the amount this is in error, so that you will have the use of the money during the time it takes to complete our investigation.

For lost or stolen ATM/CHECK cards please call 419-422-5626. Emergency calls outside of normal business hours dial 419-422-5626 and press 6 and leave a message.

We Do Business in Accordance with Federal Fair Lending Laws

Under the Federal Fair Housing Act, it is illegal, on the basis of race, color, national origin, religion, sex, handicap, or familial status (having children under the age of 18) to:
• Deny a loan for the purpose of purchasing, constructing, improving, repairing, or maintaining a dwelling, or to deny any loan, or in appraising property.
• Discriminate in fixing the amount, interest rate, duration, application procedures or other terms or conditions of such a loan, or in appraising property.
If you believe you have been discriminated against, you should send a complaint to:
 

Assistant Secretary for Fair Housing and Equal Opportunity

Department of Housing and Urban Development

Washington, DC 20410
 

For processing under the Federal Fair Housing Act and to:

Director, Consumer Affairs

Office of Thrift Supervision

Washington, D.C. 20552

For processing under Office of Thrift Supervision Regulations.

Under the Equal Credit Opportunity Act, it is illegal to discriminate in any credit transaction:

• on the basis of race, color, national origin, religion, sex, marital status, or age
• because income is from public assistance or
• because a right was exercised under the Consumer Credit Protection Act
If you believe you have been discriminated against, you should send a complaint to: